Here are five ways your business can benefit from IT automation.
1: Improved Organization
Automation tools distribute information smoothly. For instance, when you automatically create a quote for a project and can invoice it from the same system, all of the information regarding the project is in the same place. You don’t need to go looking for it across many systems.
Automation ensures that the information is automatically transferred where you need it, keeping your information current, and preventing your team from spending a lot of time looking for it.
2: Reduced Time Spent on Redundant Tasks
One of the biggest advantages to IT automation is the amount of time your team will save on manual, repeatable tasks. Leveraging automation helps your group reduce the time spent on creating tickets and configuring applications, which adds up over time. Based on estimates, it takes 5 to 7 minutes for techs to open up new tickets due to manual steps like assigning organizaions and contact information, finding and adding configurations, and more.
With the help of automatic ticket routing, you can reduce the time spent on tickets to just 30 seconds. For a tech that works on 20 tickets a day, that results in 90 minutes a day, or 7.5 hours a week, in extra productivity.
3: Well-Established Processes
The best way to leverage the most advantage from IT automation is to ensure you generate workflows and processes that are set up in advance. Establishing these workflows will ensure that you make a set of standards everyone on your team can follow without having to do additional work. Once these workflow laws are established, these processes can help to set up stability and efficiency within your operations – and make certain you deliver a consistent experience to your customers, regardless of which tech manage their tickets.
Furthermore, the repeatable processes can help you scale by making it easier to accomplish more in less time. Your team can focus on providing extremely good customer service and doing a great job when they don’t need to waste time thinking about the process itself.
4: Multi-department Visibility
Maintaining separate spreadsheets, accounts, and processes makes it difficult to really see how well your organization is doing. To see how many projects are completed a day or how rapidly projects are delivered, you may need to gather information about each employee’s performance to view the organization as a whole.
Automation tools increase visibility into your business’s operations by centralizing data in a way that makes it easy to figure out holistically how your organization performs, in addition to the performance of each individual team member. You can even isolate the performance of each department.
5: Increased Accountability
With so many different systems in place, it can be difficult to know exactly what is happening at every moment. For instance, if an employee wanted to remove tasks they didn’t want to do, you’d need processes in place to know this went on. What if removing something was an accident? How would you know something was accidentally removed and have the opportunity to get the information back?
Automation reduces manual errors by providing a digital trail for your entire operation in one place. It provides increased accountability for everybody’s works across different systems, so issues like these aren’t a problem.
Automation is an easy way to develop the increased accountability, visibility, and centralized processes required for your organization to grow and serve more clients. When choosing the right automation tools for your business, ensure that whatever solutions you’re evaluating helps in these key areas. Technology that help you control workflows, automate redundant tasks, provide consistent experience to all your customers will help you provide higher levels of service to your customers – and help improve your bottom line.
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